One of the most fun interviews I have had was the one I did with Nancy Hiller. She truly has a wealth of knowledge and is happy to share. At the same time her no nonsense approach to what life is really like in the field is refreshing. Making Things Work is a book that will rapidly disabuse you of any illusions you may have about what what life is really like – working with real customers and characters.
On the podcast the range of topics is broad as we covered everything from Ruskin to the cover of the book and the homage to Peter Korn’s book. That screwdriver still has a special place in my heart.